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Ricoh Solutions Support Group
Commitment
It
is the guiding philosophy of Ricoh Solutions Support Group to provide our
clients with the best support in the industry. We invest in training and
development of our staff, constantly updating our technology base, and
maintaining close contact with our suppliers.
Requirements Gathering and Analysis
 Our
staff includes trained professionals who examine your business process,
identifying workflow steps, document types and other factors. We prepare
a Functional Requirements document for your review and agreement among
departments. Our clients are frequently surprised at what we discover
about their the "as-is" process. Typically there are many areas
that can be identified as candidates for process improvement. The Functional
Requirements document is the cornerstone of a proper implementation.
Design and Consultation
 Our
experienced consultants examine the volumes of work that pass through
your business and project current and future demands that would be placed
on an automated system. We carefully examine existing network systems
and legacy applications to determine requirements for future growth. We
then work with Ricoh's Document Imaging Sales Team to recommend the most
efficient system possible. Our systems are designed to meet your company's
specific requirements.
Hardware and Software Solutions
 Supplying
our clients with the latest product upgrades and enhancements is key to
high performance and productivity. We build solutions that are based upon
specific requirements and can source virtually any hardware and software
product currently available. This includes not only the server and user
workstations, but network storage, scanning equipment and other specialized
technologies.
Systems Integration
 Professional
Services designs, builds and delivers complex client-specific business
solutions. Systems are integrated using components chosen for a specific
technical solution to a business requirements.
We have the experience and technology to get your solution up and running.
Our consultants can assist in determining the best migration and implementation
strategy.
Installation and Training
 The
most critical step to gaining the maximum benefit from a new information
system is during the installation and training phase. We provide a working
implementation plan to set client expectations and properly plan for company
resources. After the install, we train users to take advantage of features
of the system that were designed for a specific business requirement.
Technology Refreshing
As your system matures, new
releases of software generally come available. We can assist in evaluating
new releases to determine of implementation would be to your advantage.
Our consultants work closely with you to determine when and how to proceed
with an upgrade of software or replacement of equipment. Our goal is to
make a transition as transparent as possible while we improve your process
and keep your business running smoothly.
Helpdesk Support
 Ricoh
Solutions Support Group Consultants who staff our Help Desk have experience
in a wide range of equipment and applications including networked multi-functional
devices (scan, copy, print, fax, store), IT infrastructure, document imaging,
wide-format, and distributed printing. The Help Desk is a web-based support service that provides a complete history of support
requests. Ricoh staff from different departments respond to help requests
through the website. Contract Administration, Supplies, and Training support
requests can also be addressed through a help desk ticket. Automated email
messages inform customers of confirmation for receipt of a new help ticket
and when a response arrives. Customers may check the status of requests
and responses by visiting the site at any time of day and using a web
browser to revisit the ticket history using the ticket ID and email address.
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