|
INDUSTRY
EVOLUTION
As
the Document Management Industry evolves, companies are seeing the advantage
to "Partnering" with companies that are considered Total Solutions
Service Providers. It’s increasingly difficult for marketing companies
and/or independent dealers to fulfill that role. The necessary support
and tremendous investment requirements for a Total Document Management
Solution are prohibitive for all but a few major manufacturers that incorporate
the technology, knowledge, direct distribution, financial capability and
experience to provide the customer the solutions that they require.
A
"Partnership" is considered a long-term contractual relationship
between customer and vendor and the vendor must have the capability of
providing necessary solutions that fit the needs and requirements of the
customer on an ongoing basis. In order to achieve this, the vendor has
to have the product hardware and software solutions, the people providing
the necessary customer support, the technical expertise to implement and
support the solution on an on-going basis and the financial capability
to have continued investment in technology solutions, training and support.
Requirements on the vendor in this fast moving world are immediate. Immediate
local support providing these solutions are necessary and the ability
to quickly respond to the "exception" has become a necessary
requirement.
Ricoh
Business Systems is part of a 18 billion dollar Office Solutions Manufacturer.
In Japan, financial analysts have selected Ricoh as the number one company
for stock investment. The stock value has tripled over the last year.
The reasons for the stock performance are based on company performance
and Ricoh’s reputation and recognition by all industry sources is
impressive:
- Ricoh was
the first company in the Office Automation industry to manufacture,
sell and support Digital Intelligent Systems. Dataquest initially advocated
this concept in 1980 and Ricoh was the first company to respond. Ricoh
introduced the Digital Intelligent Ricore 3000 in 1982.
- Ricoh has
manufactured, introduced, marketed and supported more intelligent Digital
Product engines than any other manufacturer (12 engines as of March
2000).
- Ricoh is
the largest supplier of Intelligent Digital Systems in the world and
has been for the last FOUR years. In addition, Ricoh is also
the largest supplier of Intelligent Digital Systems in every major market
in the world. In 1999, Ricoh’s U.S. digital market-share totaled
over 24%. Ricoh also has a dominate market-share in Segment 2 (21 to
30 pages per minute) at 22%, Segment 3 (31 to 40 pages per minute) at
35%, Segment 4 (41 to 69 pages per minute) at 25% and Color (laser segment
4 to 24 pages per minute) at 30%.
- Ricoh has
been recognized as one of the premier quality manufactures in the world.
Ricoh was the first company in the Office Automation Industry to win
the prestigious Deming Medal and the ONLY Company out of the
millions of companies in the world to ever win the Deming Medal twice.
- Most recently,
Ricoh was also recognized as the recipient of the JQA (Japan Quality
Award) for its worldwide Operations.
- J.D. Power
Japan has also judged Ricoh Company as the top company in terms of customer
satisfaction for the third consecutive year.
- Ricoh has
been recognized in the last two consecutive years by Fortune Magazine
as being one of the "Top 100 Most Admired Companies in the World".
- Ricoh,
as an environmentally conscious manufacturer assisted the EPA (Environment
Protection Agency) in designing the Energy Star program for all Office
Automation Manufacturers. As a result of Ricoh’s assistance and
manufacturing expertise, Ricoh has been selected as the EPA’s "Imaging
Partner of the Year" for the last five years. Most recently, Ricoh
was provided an award for Energy Star Excellence in Consumer Education.
Ricoh is the first private sector winner to receive this award.
- As a wholly
owned subsidiary of Ricoh, Ricoh Business Solutions, Pac West has invested in total
customer care by being a Total Solutions Provider. RBS offers a full
line of output devices. This includes reproduction devices that have
a speed range from 10 pages per minute to speeds that are in excess
of 170 pages per minute. RBS offers wide format and narrow format options
in black & white or full color. RBS also offers full Document Management
Services, Facilities Management Services, a full line Digital Printing
Center and a patented software system (Printwise) which provides an
evaluation of a company's efficiency level as well as a detailed operational
cost overview in an executive summary format.
- For enhanced
customer support, Ricoh Business Solutions, Pac West has also incorporated a full
Digital Network Services department for total computer and networking
support. authorizations and certifications that are available are:
- Hewlett
Packard
- Compaq
Computer (Ace Engineers on staff)
- Novell
(Master CNE & CNE’s on staff)
- Microsoft
(MCSE’s on staff)
- IBM (Professional
Engineers on staff)
- Hitachi
(Engineers on staff)
- Oracle
- Citrix
(Metaframe Engineers on staff)
- Cisco (Engineers
on staff)
- Nortel
(Engineers on staff)
- Xerox/Tektronix
Printers (Engineers on staff)
When all is
considered, quality, reliability, technology, customer support and financial
stability, Ricoh Business Solutions, Pac West stands out as the best overall choice.
The closer you look, the better we look!
|
