Quality Commitment

The quality of Ricoh products is legendary.

The winner of not one, but two Deming Awards (Japan's most prestigious honor for quality manufacturing) is testimony that Ricoh sets and achieves the highest quality standards of any manufacturer. No other manufacturer has ever achieved this distinction. Couple this with Ricoh's ISO 9000 Certification and Ricoh's commitment to quality is apparent.

As if the achievements in quality were not enough, Ricoh has emerged as the leader when it comes to environmental responsibility. In fact, our efforts in this area, in concert with the EPA have resulted in achieving Energy Star compliance. Our partnership with the EPA has resulted in Ricoh being named the overall office Equipment Partner of the Year on two separate occasions as well as recently being recognized as the Imaging Partner of the Year.

While our uncompromising commitment to quality has resulted in exceptionally reliable, durable and user friendly products, it is but one ingredient necessary for long term customer satisfaction. In the arena of office imaging, even the highest quality products without proper support will predictably produce a less than satisfactory experience for the customer. In fact, one could argue that a lessor quality product with very good support is better overall than the highest quality product with poor support. However, the combination of the highest quality products plus exceptional support is the "home run" ...it makes for repeat customers and long term business relationships.